Delivery Times & Processing

When will I receive my order?

How long does it take for my order to ship?

Will I have to pay a customs fee?

What are the shipping charges?

Do you ship internationally?

Where are you located?

Is there an extended return period for Christmas gift purchases?

Return Policy


How do I return an item?

Where do I send my product return?

How long until I get my money back?


How do I exchange an item?


When will I receive my refund?


Payment Methods

What are the payment methods available?

Can I pay using Paypal without a Paypal account?

Is there sales tax?



How do I place an order?

What is the status of my order?

How do I cancel/change my order?

Product Care

Leather Care

How to clean your leather bag?

What to do when leather gets wet?

Leather - Material

Crazy Horse Leather

What is Crazy Horse Leather?

What makes Crazy Horse Leather so special?

How is Crazy Horse Leather made of?

What are the advantages of Crazy Horse Leather?