FAQ

Shipping

Delivery Times & Processing

When will I receive my order?

How long does it take for my order to ship?

What are the shipping charges?

Where are you located?

Where are your products made?

Do you ship internationally?

Will I have to pay a customs fee?

Return Policy

Returns

How do I return an item?

Where do I send my return or exchange?

Is there an extended return period for Christmas gift purchases?

Exchanges

How do I exchange an item?

Refunds

When will I receive my refund?

Payments

Payment Methods

What payment methods do you accept?

Can I pay using Paypal without a Paypal account?

How does Afterpay work?

Orders

Order

How do I place an order?

What is the status of my order?

How do I cancel or change my order?

Can I use more than one coupon code when placing my order?

Product Care

Leather Care

How do I clean my leather bag?

What happens if the leather gets wet?

Leather - Material

Crazy Horse Leather

What is Crazy Horse Leather?

What makes Crazy Horse Leather so special?

What is Crazy Horse Leather made of?

What are the Advantages of owning a Crazy Horse Leather bag?

Personalization

Monogram

How many letters can I have embossed per item?

Can I choose the location for my monogram?

Which Fonts are available for monogramming?

Which Font Sizes are available?

Which Items are available for Monogramming?

How are the monograms being done?

Are there any Colors available for monogramming?

What is the Price for Monogramming?

Can I ship my current bag back to you for monogramming?

Will adding a Monogram add to order processing time?

What is the return/exchange policy for designs that are monogrammed?

Do you offer custom debossing for high-volume orders?